REservation/
Booking Policy

Classes are open for reservations 7 days in advance. Cancellations for reserved classes must be made 4 hours before the start time in order to avoid a late cancellation fee. Class pass holders will be deducted one class and monthly members charged a $15 fee for late cancels or no-show classes. Cancellations for events or workshops must be received 24 hours prior to receive account credit. Late arrivals are not allowed into class 5 minutes after the scheduled class time. Clients must arrive 10 minutes before class to secure their reserved space otherwise spaces will be given to wait-listed clients.

Buddy Passes
 

Unlimited monthly members receive 3 buddy passes per year. Have your buddy create a Barre West studio account HERE and phone or email the studio to have a class redeemed to her/his account. Buddy passes are only available to monthly unlimited membership holders.

Membership Suspension

Monthly unlimited pass holders may suspend their account 2x per year for a minimum of 2 weeks per suspension. Accounts can be suspended for a maximum of 8 weeks per 12-month period.

A suspension request form must be received a minimum of 10 days prior to the suspension start date. Suspension requests are NOT accepted over the phone and a form must be filled out to process the request. Intro Month and class pass memberships are not eligible for suspensions. 

Request a suspension form in-studio or from  Hello@BarreWest.com

Membership Cancellation

Monthly unlimited membership cancellations require a minimum of 30 days notice. 

Cancellation are accepted after the 3 month comitment period has been fulfilled. Requests are NOT accepted over the phone and a form must be filled out to process the request. Auto renewing 10 class card membership cancellations must be received 30 days before the annual renewal date or before the use of the last class on the package.

Request a cancellation form in-studio or from Hello@BarreWest.com

Refunds

Refunds are issued for class purchases or memberships within 5 days of purchase. No refunds or credit for class or membership purchases after 5 days. Class passes and memberships are non transferable and cannot be shared.

Account credit issued for workshop or registered classes cancelled up to 24 hours prior to start of class.

Retail purchases can be exchanged or redeemed for account credit within 5 days for unworn apparel with tags in original condition. No refunds are issued for retail sales. Water bottle and grip sock sales are FINAL.
 

WaitList

If a class is fully booked you may sign up on the wait-list. Clients on the wait-list are subject to ALL cancellation and booking policies. Individuals are held responsible for monitoring their wait-list status and attending class or cancelling their wait-list reservation on time. Failure to do so will result in a $15 late cancel fee.

You will be notified via text or email when you have been added to from the wait list to the class a minimum of 30 minutes prior to class time.

 

Etiquette Guidelines

Etiquette is key for community. Arrive at least 5 minutes before class (late arrivals are not accepted). Leaving early is not permitted, please stay for the whole class. We love to chat and joke around, but please refrain from speaking over your instructor throughout class. Be sure to check in with the front desk every class to confirm your attendance. Turn off the world for the hour and keep cell phones out of the studio.